Frequently Asked Questions
Your Questions, Answered
What is Synapse STEM Hub?
Synapse STEM Hub is a subscription learning platform that combines structured K–9 STEM curricula with AI-assisted tools. Tracks like Little Techs, DigiKids, and Cadets deliver weekly lessons, hardware kits, and badge milestones.
How does the subscription work?
Subscribe to a track (Little Techs, DigiKids, or Cadets) to unlock that track's lessons, Sam AI tutor, and badge progression. Your first month is included in the starter kit price. Monthly rates: $29.99 (Little Techs) · $31.99 (DigiKids) · $34.99 (Cadets). Annual prepay saves ~$60–70: $299.90 · $319.90 · $349.90 respectively.
What hardware is included?
Little Techs ($172.99) receives a BBC micro:bit V2 Go Bundle with NeoPixel ring, buzzer, and sensors. DigiKids ($179.99) receives a micro:bit V2 plus an Arduino UNO R4 WiFi — with a built-in 12×8 LED matrix, DHT11, ultrasonic sensor, servo, and more. Cadets ($219.99) receive a micro:bit V2 plus an Arduino UNO R4 WiFi with advanced robotics components — dual servos, motor driver, OLED display, and environmental sensors for autonomous projects.
What ages are the tracks for?
Little Techs is designed for K-3 (ages 5–8). DigiKids is for Grades 4-5 (ages 9–11). Cadets is for Grades 6-9 (ages 12–15).
What is the AI badge journey?
Every lesson advances students through a 4-level badge framework: Foundation → Explorer → Builder → Master. Each badge represents demonstrated mastery of real engineering and computing concepts.
What is Sam AI?
Sam is your child's AI STEM tutor — built into the portal and mobile app. Sam guides students through lessons, answers hardware questions, and adapts to each student's pace.
Can I cancel anytime?
Yes. Cancel any time — no long-term commitment required. Access continues through the end of your current paid period. Hardware kits are non-returnable once activated.
Is there a satisfaction guarantee?
Yes — 30-day satisfaction guarantee on all new subscriptions. If you're unsatisfied for any reason in the first 30 days, contact us and we'll make it right.
What is the Founding 25 offer?
The first 25 families to subscribe lock in a permanent 10% monthly discount for life, exclusive Founders Badge, priority support, and early access to new tracks and features.
Are lessons available for homeschool families?
Absolutely. Synapse STEM Hub is designed to complement any learning environment — including homeschool. The curriculum is standards-aligned (CSTA, ISTE, NGSS) and fully self-paced.
